Other restrictions and exclusions may apply. If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. The OBC is like an initial deposit. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Visit our Frequently Asked Questions. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Internet is accessible from the comfort of workstations on board or from a personal laptop. Please refer to Express Docs for more specific information regarding your arrival airport. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. We cannot process refunds on these cards. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Choose from a wedding on board one of our ships or at a land destination. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. ahead and pack some anti-diarrheal medication with your other medications. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Please note that this is a U.S. government regulation over which Holland America Line has no control. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). Bring your travel and health insurance information and have it handy at all times. Shirts/cover-ups and footwear are always required indoors. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. View current Health Protocolsand Testing and Vaccination FAQs. If we do not have your information by this deadline, you will be unable to sail. The best time to book your next cruise is while cruising with Holland America Line. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. You may also receive arrival documentation from Immigration when arriving at the airport. Beach Towels to take ashore will be available upon arrival at the Gangway. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. I have a $25 OBC per pax. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. You will claim your luggage when you arrive at your final airport destination. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. How about a wine package or two? Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Cash Advance: Cash advances are available at the Guest Services. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. It happened to us once and we were very glad we had enough until getting reimbursed back home. Special life jackets are available for children and infants. Please contact Ship Services for further information. You will need to provide health certificate documentation for the animal in your ports of call. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Yes. ), and spa treatments. We welcome you to consult with your Image Creators for all your photographic needs. Please Note: This online procedure must be completed prior to your sail date. Your seating assignment will be noted on your guest card upon boarding. Souvenirs can? We don't drink enough to make the drink package pay. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. Make your wedding dreams a reality. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Unsure of your next cruise? I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Limit: One (1) offer per person, and up to two (2) per stateroom. It's not a charge, it's just a hold. You may request seating time, table size and indicate with whom you wish to dine. We always use our Holland OBC first, then if we have any left, it gets Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. All guests are required to disembark the ship at this time. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Taxes, Fees & Port Expenses are additional amounts to fares listed. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. This topic is now archived and is closed to further replies. Oxygen: Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Please log in to purchase your shore excursions. Or please visit royalwed.com. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. both aerobic and strength-training equipment. HAL reserves the sole right to determine the method of compensation made to guests. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Complimentary champagne will be served at the auctions. Reservations may be made on board by contacting the restaurant manager. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. No, they don't hold any funds; they decrease your available credit. And the run around I got when I asked about it, makes me regret picking Holland America. Holland America Cruise Onboard Credits and Balcony Upgrades For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. You will need to provide health certificate documentation for the animal in your ports of call. You may choose to participate in as many (or as few) activities as you wish. A password will be selected by the parent/guardian of the child. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. So far we have never seen any missing OBCs. Times and locations can be found listed in Navigator and the When & Where program. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. I'm sure the staff would be grateful. Is this essentially correct or am I missing something? For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Holland America FAQ - Cruise Critic Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. bars, the shops, spa, shore excursions. Get closer to Alaska's natural wonders aboard our perfectly sized ships. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Make the Most of Onboard Credit. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. It also saves you from checking a bunch of charges on your on board account. Tips? Offer and/or its terms may be modified or withdrawn without prior notice. For many years we have emphasized environmental stewardship and conservation in our operations. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. You do not need to include any suffixes on your airline ticket. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Hours are from 6:00am until 9:00pm. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. And it cant be redeemed for cash. Please note that fees and visa requirements are subject to change without notice. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Our activities to protect the environment have not gone unnoticed. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). I know because I checked. Holland America Line has announced that its running a special offer for members of the United States military. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. For more information see our transfers FAQ. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. It indicates the ability to send an email. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. At Holland America Line, cruising is our passion. So we spent all the OBC but $18, and they just refunded the $18. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Frequently Asked Cruise Questions - Know Before You Go Applies to all guests 18 years of age and over. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Holland America Line assumes no responsibility for the items listed above. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Mobility Equipment: The safety of our guests and crew is our number one priority. OK, I'm convinced on beverage card and donating any overage to the crew. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. My experience has been the same as Krazy Kruizers. No, the cash deposit is the same as the credit card deposit. I know because I checked. I appreciate the info above, being relatively new to HAL. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. Reconfirm any special requests with the Maitre d after you board. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Holland America On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Visit hollandamerica.com for more information. I will have travellers checks to cover my account. Please fill out the form and return it to the Guest Services as soon as possible.