new crown different office. So, I am not whole.They benefited from the work. Denture(s) must be returned within 90 days after refund request date. hrowan@att.net. They have been incompetent throughout the whole procedure. This too-often works unfairly against the patient. The Aspen Dental network is committed to breaking down barriers to care. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. The real crown fell out 2 times. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. Aspen still sends a bill to me and when I call them they say the same thing, dont worry sir insurance will pay. So now I am left with a lower denture that does not fit. Featured review. Desired outcome: We are committed to providing quality. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 core build up and 30 for 3 office visits). Thats another truth no one wants to face. That was the ONLY way we got resolution. MISSION: ? Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. They said my appt was at 3:00. The first one that was made literally fell out of my mouth. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. Aspen Dental Refund Processing in Baldwinsville, NY But, I have not. Contact Us | Aspen Dental and it to quite a while to fix it. Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. The insurance representative said that they paid claims filed by Aspen twice for the exam/X-rays and then for the filling to repair the tooth. I was not told that I had to pay for those items out of pocket. Aspen Dental Lawsuit - Highlights and Reports - State of the Suit There is obviously an issue with the manufacturing of these teeth. It wasnt about gouging patients with huge treatment plans to enrich myself personally. However, all of the fills and root canal crowns, went bad in less than 6 months. I have a philosophy that the first time is an accidentthe second time is on purpose. Aspen Dental fixed 3 filings for me that were originally completed over Thanksgiving Break. Note that complaint text that is displayed might not represent all complaints filed with BBB. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. Thank you, They carefully measured my, I am trying to trust other people, but cant. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. The 1st time I put the dentures in they provided, my face swole up. Get Form. Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. Cost to get your teeth cleaned? Find 475 listings related to Aspen Dental Refund Processing in Clinton on YP.com. I was making payments and just about every day I was receiving collection calls. I stated that this was a differnt price, but i needed the work so i agree, so i made a paynent for them to get started, i payed what i was quoted to do the top for dentures, then received a **** in the mail for another ****** stating the insurance did not pay there part so payed the ****** because i only had a temporary denture but I had a bone spur that they had missed when i told them that they left a bone spur, they wanted to charge me another ****** so i got fed up and walked out. I have to re-glue twice a day to keep in my mouth. I right away headed to Aspem Dental where it was done. I am glad to hear you filed a complaint with your BBB. 10/31/2022. Jennifer Ebanks. Madison Avenue-meets-CIA with these psy-ops from Aspen Dental. At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. get rid of the extra charges the bill was paid in full for 5 months. The company says that it also provides support services to dental offices owned by local dentists. The dentist made me feel worse about myself then I already did. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. And that I should receive the refund within 2 weeks. I recently scheduled some dental work for my wife. Smile anytime. This comment was posted by a verified customer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I paid the amount in full using a Kaiser Gift Card of $75 and my ***** Credit Card for the remaining $320. I call Aspen Dental.and the employee tells me my insurance denied my claim. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. Highlight the procedure to be refunded. The dentist made me feel worse about myself then I already did. I used care credit after getting approved for credit line increase. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. All other marks contained herein are the property of their respective owners. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. They close on Saturday. I did not give permission for my credit report to be accessed by the business. I was told she was with a patient. Denture FAQs | Aspen Dental On my next visit I told ********* that permission wasn't given for a credit report. I have been in so much pain, I REALLY need help. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I paid $4312 on July 26th for un rendered services at Aspen Dental located at **** ******* ** *** **** ********* ** XXXXX. This garbage presented by Aspen Dental devalues dentistry. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit. Our motto is "Your comfort is our number one priority. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. From Business: When you visit our dental office, your smile is our top priority. Drop in today. When I call to make appts. Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. Hopefully this was just a mistake, and not a habit. They sent my bill to my husband's insurance instead of mine, they never sent his in. Huh huh huh? Carolyn Bryant Donham, a central figure in the Emmett Till case, died this week. All claims for refunds get kicked to corporate, in Syracuse, NY. I had my teeth pulled and dentures which had to be paid 100% prior to the procedure being completed. I'm talking about a refund due to over-payment of services. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. They did X-rays and an exam and scheduled a date to fix it. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We accept walk-in denture visits at our 1000+ locations. My next (unnessary) appt. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 . Their mission is corporate, which is to collect the money and limit refunds as much as possible. Aspen Dental nor any representative of Aspen Dental has yet to contact me via phone nor email in regards to this issue. This commercial campaign betrays more money than brains by its creators and those who signed-off on it. My fault - should have got a second opinion but was new to the area and listened to TV ads! Account_Number: XXXXXXXX. Third Party Financing and Credit Cards. So they might want to try resubmitting a corrected code, which in that case would mean they (Aspen Dental) would have an additional credit for me if the insurance company covers a part of that. For now I will give them another chance. Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. If you can't be honest about your mistakes, then you don't get my business. - Complaint letter re: crown installation, Dental estimated charges vs actual charges, get rid of the extra charges the bill was paid in full for 5 months, Excessive charge and work done to the same tooth and the tooth issue is still not been resolved. My name is wayne, I wrote the above article. Aspen Dental did not charge for this until years later my procedure was done in February 2019. I asked for a refund of the overpayment of 30 in office visits and 495 for the crown and was threatened that I would be charged ***** for the temp crown if I want a refund. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. I voiced my concerns at the time that the temporary crown sealant/puddy was overflowing onto the neighboring tooth but my concerns were dismissed. The 1st time I put the dentures in that they provide, my face swole up. Just about anything in private practice is better than corporate dental [1]. Class action lawsuit against aspen dental, I paid for comfilytes and got basic dentures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. Notice, I said served in Lake County, because thats what we did. It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. By March 25, 2020 I still had not received my refund and called Aspen Dental. They are very rough on my mouth and I have had two failed root canal Hi, I returned a few days later to have it fixed. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. I knew my teeth were bad, that is why I was there. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. I spoke to the office manager who was rude and condescending to me. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. Was quoted a price of $1719.00 to pay off my balance, which I paid. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. Aspen Dental - NY Dentists Implant Dentistry Oral & Maxillofacial Surgery (1) Website Directions More Info 15 YEARS IN BUSINESS 3 YEARS WITH (315) 925-6619 3425 Erie Blvd E Syracuse, NY 13214 Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. 600.00 which was set up on a payment plan. My new dentures were still uncomfortable. Their singular commitment is to do whats right for their patients.. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! ?At CNY Dental Arts, we believe that one very important gateway to establishing an instant, positive connection to another hum, For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic University building we have been provi. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. Bless you,, thank you. Thats not the doctor you want extracting your teeth, or recommending their extraction. Its also why dentists must have malpractice insurance. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. They are the ones most-qualified for leadership, because they have seen & done it all, from all sides. Explore Till's life, murder and legacy through the 'Un(re)solved' project. The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. Aspen compared the bills, and agreed. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. I believe that Aspen Dental is trying to scam me into paying them for services that the insurance company already paid. On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. a lower denture that fixs. I had to go to the ER and was put on steriods. I am on disability. I started out with Dr. Williams, who at the time was very professional and transparent. They could NOT do it because my gum did not "heal correctly". Explore dentures. I then spoke to someone in the business office who went over pricing options. I needed a denture repair. I got a **** 3 weeks later. I had caps/crowns or whatever they are called on all my top teeth. About the Business Aspen Dental in Williston,VT offers a wide range of dental services like denture, gum diseases, root canal, crowns and bridges offered by skilled doctors and best lab technicians .To see a dentist near you book online or call during Monday - Friday 6:30am -11:00pm, Saturday 7:00am - 9:00pm, or Su Location & Hours We paid the bill in full, and scheduled the appointments. Wrong. I have seen other issues about this. I asked for a call back I never got it and she was never in the office when I called several other times. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Even when you are sending a check back to a patient who has requested an over payment. I am requesting my full refund for unused serviced. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. They know the answers and arent afraid to share them, making them the rarest of birds. They checked my insurance and said it was covered. Patients, Pressure and Profits at Aspen Dental | FRONTLINE - PBS I finally told the lady that if I received another call she would hear from my attorney. When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! I talked to billing, and showed them the error. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. I went to Aspen Dental to get 2 Crowns and 1 Cavity she told me that my insurance co. was the problem. After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. Throughout this process, the owner of the . I paid for upper implant dentures & 8 gold teeth that has not been received. The employee told me that she wasnt sure why the insurance didnt pay the claim. Nothing fools them. . On August 8th; at the advisement of ****************, I underwent an endodontic procedure in preparation of a crown placement. They do a great job, My mom works with Dr. Berry in a women's board. You must own it, good or bad, because people are going to hold you accountable. With dentists and specialists to support your entire. Two Had teeth extracted Sept. 4, 2020. Please advise to: I have document stating 3-5 days. Aspen Dental discontinued services with me. On 06/29/20,I went to aspen dental and had partial made upper and. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers.