We really appreciate all feedback from our customers. From your. It's great to hear that Rebecca delivered exceptional customer service. If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. Take your Hays Travel Card with you on every holiday, simply top up and go. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. USA Holidays | Holidays to the USA | Hays Travel We have helped over 300,000 people with their problems. They are insistent they are offering only 2 options a) reschedule or b) voucher. All financial products, shopping products and services are presented without warranty. Unfortunately, Hays Travel is known for not managing customer complaints well. Great team with great advice! I am very sorry to hear about the level of customer services you received from our Bury branch. I am sorry to hear that you have been charged a buy back fee without being asked, and for the difference in exchange rate. The UK's Largest Independent Travel Agent. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. Tyne and Wear, Hays Travel Review - Which? We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. 2023 CBS Broadcasting Inc. All Rights Reserved. Hays CVB, KS - Official Website | Official Website Theres also a live chat feature. Compare travel insurance About Matt Fernell We believe everyone should be able to make financial decisions with confidence. booking. Covered reasons vary by insurer, but they typically entail situations like severe weather or illness, injury or death. We are really sorry to hear this. Do not sell or share my personal information. Use worldwide anywhere Mastercard is accepted. I will feed this back to the branch manager on your behalf. Please ask us to confirm what protection may apply to your And while booking online can save you time, "do so at your own peril," he said. The UK's Largest Independent Travel Agent! Specifically, you may decide to pursue a remedy through an alternative dispute resolution, an Ombudsman, or you may have to take Hays Travel to small claims court: When you book a holiday for your family, the last thing you expect is for the travel agent to treat you badly, mislead you or to otherwise make your experience painful. Hays County Tax Office 712 S. Stagecoach Trail, Ste. This is not the level of service we expect from our branches. When evaluating offers, please review the financial institutions Terms and Conditions. Will not return, Good Afternoon Val,Thanks so much for taking the time to leave us a 2* review.We appreciate the feedback you have given us. This will vary for each individual airline. The ATOL protection does not apply to all holiday and travel . With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. You will be contacted by email to verify your review. By using our unique system, you can skip the customer service queue and get help fast. 00:00 - How do I get a refund on my Ezpass?00:41 - How can I cancel my EZ Pass account?01:09 - How long does it take for Ezpass to post transactions?01:35 - . Yes, you can make secure online payments by visiting the. We have booked again for our main summer holiday 2023 - We had to make a major change to location and Hays did all the work of changing it with Jet2 without any problems at all. A cancellation invoice can be issued upon request should you require one for insurance purposes. He also says you should splurge for a flexible booking package. Frontier has a simple online refund request form but not every passenger is eligible. However, this does not influence our evaluations. FRONTIER Miles. There customer service is shocking, wasn't any help what so ever and very rude. If you live in Walesand have been fully vaccinated, visit the Welsh Governments website tofind out how to get your NHS COVID Pass. but not every passenger is eligible. scheme. That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. "This is a perfect opportunity to talk to a travel agent," he said. waste of space hays personnel did not tell me .thanks Lucy for the response. How to change or cancel your Spirit reservation. Travel Counsellors came top with a net score of +91%, followed by Hays Travel with +70% and Airbnb with +56%. If you find yourself struggling to get the assistance you need from Hays, you may want to ramp up your efforts. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. Hays Travel has launched a 'Peace of mind guarantee' on package breaks Credit: North News and Pictures. For all other eligible tickets (such as for a flight that Frontier canceled), use Frontiers online refund request form to get your money back. Was given a rate of 1.03 and only realised ( as my mental arithmetic is not as good as once was!!) Booked a few holidays through Nikki family and girls trips! Yes, you need a passport to travel and will be prevented boarding if you do not have one. We will certainly let the branch know that you have had a great experience with them, as I am sure they will be very glad to hear this. Bags and Seats. We also ensure all reviews are published without moderation. my work feels like a little family. Can I get a hotel refund? What to do if your room didn't deliver Airlines are required to make refunds promptly within seven business days for purchases by credit card, or within 20 days if paid by cash or check. Register your card Manage cookies They have cancelled, so you have a legal right to a refund in 14 days. Hays Travel Currency Card 4+ - App Store FEATURES OF THE APP. Good afternoon John,Thank you so much for taking the time to leave us a 5* review. We checked out what some local hotels offer. If you're eligible for a refund, the easiest way to claim it is via the Frontier website. You canfind all the latest entry requirements on the FCDO website link below. last post hays i will move on from your travel agency ?expertise ? Steps to getting a refund from Frontier Airlines. If Frontier Airlines cancels your flight, it doesnt matter which airfare you bought. Thats it. Timesheets FAQs for Temporary Workers and Employers | Hays Canceling A Trip For COVID And Need A Refund? An Expert Says Travel This required information includes your passport details and your contact information. According to the U.S. Department of Transportation, travelers are entitled to a full refund if the airline calls off your flight, regardless of the reason, and you choose not to travel on another flight paid for by Frontier. For what its worth. "I saw that you guys were good at solving situations like that, so I contacted you guys," he said. How do I get a refund on my Ezpass? - YouTube Holiday Extras has a 4-star rating on Trustpilot and reviews collected directly from customers post-holiday, represent all transactions, are unmoderated and very positive. You want a travel credit card that prioritizes whats important to you. 99.8% of Holiday Extras customers say they would book again. What is the Bank transfer payment method. How to claim a credit/debit card refund for - The Travel Journalist First published on January 10, 2022 / 8:30 AM. Her work has been published in The Wall Street Journal, The New York Times and The Washington Post. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Make sure you get the best possible cover when you go away by comparing travel insurance deals. If your ticket isnt eligible for a refund and you want your money back, ideally youd hold. Face-to-Face Customer Service was super with polite and friendly staff. Please note that we may share your email with the company to verify your order. Here at Hays Travel we have dedicated cruise specialists with years of experience selling cruise holidays. Once the details are entered we will be able to process the transfer. Certificate go to: What does API mean and who do I give this information to? Data privacy and security practices may vary based on your use, region, and age. Frequently Asked Questions | Hays Travel Our knowledgeable staff will help you find your perfect cruise holiday so simply fill in the form below and we will get back to you shortly. In fact, on certain holidays booked with Hays Travel, you can get a Peace of Mind Guarantee - you can book now and cancel or change free of charge if you need . no explanation about what's happened to the over 4000 that's missing. Request a full refund via Frontiers online refund form. Cons. Cannot praise her highly enough. For more information about financial protection and the ATOL scheme. If you are due a refund and have been sent a verification code - please click here. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort. Hays Travel is offering Brits full refunds on certain holidays this The reviews on here are bad anyway. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. I will feed this back to the store on your behalf.Take careLucy - The Social Media Team. To get a refund after checking into your hotel, you need an airtight case. In-Flight. earning commission and work family. And this Intercontinental where Decman booked two days prior. Why are travel refunds taking so long now? Here are some tips to get Click ' Forgot Password ' Confirm your account details An email with a link to reset your password will be sent to you Need an account? Replies. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Hays Travel 'standing our ground' to operators over refunds Travel Card is not linked to your bank account and is a safer option than carrying cash. Thanks again for the feedback and for being a loyal Hays Travel customer.Take CareLucy - The Social Media Team. Hays Travel employs 1,384 employees. Its powered by American Express but open to everybody. How can I arrange assistance for my flights? He was supposed to attend the game with a friend visiting from Washington, D.C. "The day of her flight she came down with COVID and obviously couldn't travel," he said. But what happens if you're past the refund deadline? . Consider what Nicholas Angelos experienced when he tried to get a refund for ticketing fees erroneously charged by . If you want a refund for travel because of coronavirus not be ATOL protected. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In order to log in, you will need your booking reference number, as well as the surname and date of birth of the lead passenger. The company doesn't have the best reputation and many customers claim hays Travel doesnt provide the services it promises. Discount Den. This influences which products we write about and where and how the product appears on a page. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. I have since booked my holiday with them and will not be returning to Hays Travel. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. SR1 3HA, Registered Office: Just realize that the package incurs an additional cost (which varies by destination and date), so youre in a sense paying for the privilege to get that refund. I have been in contact with your non customer service. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. ola oh i never got to say that tata, Good morning Kevin,Thanks for taking the time to leave us a review, customer feedback is always appreciated. We are negotiating with them to try to speed things up for you. Theyre professional and knowledgeable, and answered all my questions. Our latest family holiday April 2023 to Turkey Nikki recommended the Haydarpasha Palace hotel and we weren't disappointed for a family of 5 it was within our budget and got more than we bargained for thanks to Nikki. Thanks again Lucy - The Social Media Team. Gilbridge House, Find out how we combat fake reviews. The State Department denies this. Lead Writer/Spokesperson | Travel, credit cards. They might have a coronavirus refund policy. Hays Travel is the UK's largest independent travel agent - it grew its portfolio dramatically when it bought out all the Thomas Cook stores when the travel company went into liquidation in 2019. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. witham town center woman with black hair and piercing on her lip is very rude and unhelpful. Just ask your local branch for details on how we can provide complete flexibility for your holiday. The rules are changing every day, the situation is changing every day, your medical condition may be changing, so the bottom line is get as much flexibility as you can afford," he said. What if Im unsure about going on my holiday? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 13 April 2020 at 12:23PM. It was fun," he said. However, youll have to pay a cancellation fee for the privilege, which can sometimes amount to more than the cost of the ticket itself. protected. Verification can help ensure real people write reviews about real companies. January 10, 2022 / 8:30 AM She informed me that she would have to look into it and get back to me but was going on holiday so it would be with a colleague. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I am very sorry to hear about the poor service you received in our Fareham branch whilst trying to book a holiday. Suggested companies are based on peoples browsing tendencies. We often link to other websites, but we can't be responsible for their content. do not go here!!! After CBS 2 reached out to the hotel, they offered him a full refund as a courtesy. :), Good Moring, Thank you very much for your 5* review!We appreciate the amazing feedback that you have given our Stoke Talke Branch! Youre entitled to a full refund. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. You can find the cover you need at the right price whatever your travel plans. Dont worry, if you are entitled to a refund your money is safe. I am sorry to hear that you were not advised of the time period on the buy back guarantee for your travel money. I am sorry for any inconvenience this may have caused.Take care Lucy - The Social Media Team. Cost and coverage can vary by provider, but it typically amounts to between 5% and 10% of your total trip cost, according to insurance comparison site Squaremouth (a NerdWallet partner). You have different rights depending on whether: Let DoNotPay help you get what you deserve. And I regret hays was used obviously . Her work has been published in The Wall Street Journal, The New York Times and The Washington Post. You can contact the Money and Pensions Service (MaPS) or you can telephone 0800 138 7777. When you're struggling to get the service you deserve, count on DoNotPay. The official app for Hays Travel Prepaid Travel Card. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Just realize that the package incurs an additional cost (which varies by destination and date), so youre in a sense paying for the privilege to get that refund. If you have a dispute and you booked with an ABTA Member then we can offer information and potential solutions. parts of your trip are not listed on it, those parts will not be ATOL Teresa in Hays Travel Cannon Park, Coventry Outstanding customer service, nothing is too much trouble, always extremely knowledgeable and helpful. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. Our partners cannot pay us to guarantee favorable reviews of their products or services. Asked for a quote, which came out quite a bit more than a well known online company. We use dedicated people and clever technology to safeguard our platform. How long will it take for my booking confirmation to come through? Unless youve purchased a. , which is usually more expensive, youre only entitled to a refund if you cancel for a covered reason. It's time to book with confidence. Submit Enquiry. Hays are fobbing you off. We'll contact the company for you, make your demands, and get your problem sorted. However, it may not be as easy as you may think to get in touch with someone who will actually help you. Avoid at all costs (no pun intended), Good Afternoon David,Thanks so much for taking the time to leave us a 1* review.We appreciate the feedback you have given us. Sunderland, We are working hard to administer all refund requests from our suppliers. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop You're entitled to a cash refund within 14 days of the cancellation or curtailment of your holiday, or within seven days of your cancelled flight. Christopher Elliott. Outside of work, she loves fitness, and she competes in both powerlifting and weightlifting (she can deadlift more than triple bodyweight). Ways to Contact Hays Travel Customer Support. If you are unable to travel because of the Coronavirus you are entitled to a refund. For more information about financial protection and the ATOL I am glad to hear that this was amended quickly for you however I can completely understand how you feel.Take Care and Thank you Eve - The Social Media Team. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. Holiday Extras FAQs - All the answers to your questions about us (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Hays Travel On entering I stood while 2 assistants were behind a computer attending a training session. Many credit cards offer travel insurance as a built-in benefit to customers who pay for their trip on that card. Hays Travel have partnered with Collinson Group to help you with the testing process. Hays Travel Contact Form. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. However, you might not even need to pay for trip insurance. Thank you," he said. CHICAGO (CBS) --You're about to leave for a trip, but you start feeling sick. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. Whether you'd like a short UK break, a sunny package holiday, an all inclusive getaway or something else entirely, our team will help you book the holiday of your dreams. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. She was very pleasant to talk to and have very good customer service and support. Purchased euros today at hays travel. Three weeks later, and Im still waiting. A few examples of issues this amazing product can handle include: Visit DoNotPay today to learn more about this incredible new way to manage your life. Children's passports are generally valid for 5 years. 2023 Trustpilot A/S. We'll survive! Why Hays Travel owners have no regrets on Thomas Cook Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. Thank you once again for booking with Hays Travel. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible.