personal presentation standards in hospitality personal presentation standards in hospitality

You, the staff member, have a responsibility to create and maintain the image and, presentation of your workplace. You'll get our 5 free 'One Minute Life Skills' and our weekly newsletter. Related: Five Business Truths From The World Of Hospitality That Apply To Every Industry. Course Hero is not sponsored or endorsed by any college or university. MASTER THE SOCIAL MEDIA GAME Social media has taken the world by storm. It can make or break the impression of your hotel. Copyright 2023 Entrepreneur Media, Inc. All rights reserved. Self-Presentation in Presentations, See also: WebHotelstaffs commitment to our Personal Presentation, Uniforms & Grooming Guidelines are designed to ensure compliance with our industry, client and employee expectations; alongside relevant Occupational Health and Safety regulations. 1, PERFUME & AFTER- Concierge supervisors maintain the porter service in hotels and serviced facilities, making sure that customer requirements including leisure activities, local knowledge, travel, parking andluggage storage are met. Listen If paper towels are unavailable, other methods such as electric hand dryers can be used, however, hands will still need to be dried completely. Support an efficient check in / check out service for customers, answer enquiries and take reservations and bookings face to face, on the telephone or on- line. Low levels of self-esteem are often associated with low levels of confidence, but those with good self-esteem can also suffer from low confidence. How to Groomed in the Hotel Industry. For example, if you are habitually late, you may give other people the impression that you do not value their time. That said, I truly believe that while staff need to uphold this consistency, they shouldn't be discouraged from actually going above that standard and really wowing a customer in a way that stays with them. Much as we may hate the idea that appearances matter, this is an important factor in personal presentation. What Safety and Hygiene in the Hospitality Industry Means For You One day, on the way to an important meeting, Louises carrier bag, in which she was carrying her notebook and pens, broke on the bus. The slightest disparities between "what is expected" and "what is actually offered" can have a detrimental effect on the client's trust in the services provided by the hotel chain as a whole. endobj You most definitely heard of that "extra mile" we all rave about. It is best thought of as a form of communication, because it always involves at least two peoplethe person presenting themselves (you) and the person seeing and hearing you. This apprenticeship standard is set at level 3. Short/Trimmed Point at People ____________________ In an industry where fierce competition is the norm and customer comfort, pleasure, and contentment are key, it is imperative to invest in customer services at the highest of levels, presuming that success is your ultimate goal. its my first PPT in my life prepared by me. CARVE A NICHE Amidst an already crowded service industry, Sofitel The Palm Dubai, as a five-star resort and spa, succeeded in positioning itself as a tropical retreat and a top hotel destination for guests seeking subtle French elegance, relaxation, leisure, and rejuvenation. Outline a code of conduct that employees must follow. Copyright Typsy 2023 All rights reserved. Study Abroad students are expected to comply with the same personal presentation standards as undergraduate hospitality students. Efficiently source information not readily available when needed, regularly review sources and develop effective networks, Actively keep knowledge up to date to be able to give customers useful and up to date information which enhances their stay, Is highly organised and proactive, anticipating and solvingproblems quickly to ensure stakeholder satisfaction, Identify the correct levels of stock and consumable items to ensure sufficient for customer demand, Coordinate operations to ensure equipment and display areas are stocked and presentable, The funding band for this standard has been reviewed as part of the apprenticeship funding band review. 4. WebPersonal presentation covers what other people both see and hear. stream It can make or break the impression of your hotel. Leaders must lead by example, set the tone for the staff, and teach them the best methods to interact with the guests, and the safest, most efficient ways to tackle arising issues, and handle potential problems beforehand. Be Friendly & Polite Hospitality manager Demonstrate passion for high quality food and drink products and service, Understand how to keep bar operations running smoothly and deal with any customer concerns, identifying where potential conflict could occur, in accordance with the law, Recognise the importance of monitoring cellar and beverage storage procedures to optimise beverage quality in line with business requirements; know how to monitor stock rotation and levels of demand to ensure sufficient stocks are available for service, Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised, Maintain and monitor the cellar and beverage storage and cellar/wine dispense, Know how to allocate tasks and timescales on a daily basis to ensure areas are cleaned in line with business requirements ; know how to ensure team follows procedures for responsible use of cleaning materials and equipment in line with business requirements, Understand how to monitor standards and identify, prioritise and deal with maintenance, repairs and refurbishment issues, Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained, Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person, Set examples of cleanliness and presentation, and have the confidence to deal with issues effectively and promptly, Identify how to maintain secure storage systems for customers and recognise their importance to upholding customer confidence and business reputation, Identify the porter and parking / valet and transport services offered by the business and know how to communicate relevant available options clearly to customers, Maintain a secure system for the storage of customers luggage and other personal items, Coordinate the porter service and parking / valet and transport services offered by the business, Understand how to implement, and the importance of, check-in, check-out and reservation procedures to ensure they are efficient and reliable for customers, Identify the standards of personal presentation, recognise their importance to positive customer first impression and know how to ensure team uphold them, Know how to source information, keep up to date with and brief team on customer requirements; understand how to implement and the importance of procedures to maintain customer confidentiality in line with legislation and business requirements, Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role, Motivate the team to present a professional image at all times as the first point of call for most customers, Coordinate customer requirements , providing accurate information and maintaining customer confidentiality at all times, Demonstrate consistently high standards of personal presentation, Identify the information required and know how to source, evaluateand use it to plan events which meet customer and business requirements, Understand how to develop and implement an event agreement to meet customer needs during the event, Understand the budget requirements for the event and know how to ensure these are adhered to and accurate records kept, Support event planning and coordinate events in line with customer requirements, communicating appropriately with avariety of organisations such as suppliers and exhibitors, Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement, Maintain a record of expenses and adhere to the budget set by the customer, Understand the importance of opening, monitoring and closing procedures to the efficient running of the outlet, Understand how to maintain effective displays and recognise their importance on sales and brand / business reputation, Open, monitor and close the outlet following business procedures, Maintain the brand and business standard at all times, identifying possible areas for improvement. The CCG works to a framework for handling personal information in a confidential and secure manner to meet ethical and quality standards. Natural Looking no Bright Females should use Click. The module is for the exclusive use of the University of La Salette, Inc. Any form of reproduction, distribution, uploading, or. Everything about your property will be evaluated through photographs and reviews before a guest even decides to purchase a room. More crucially, your general politenessto everyone, and not just people who matterwill create an important impression about how you value others. You have entered an incorrect email address! Personal Appearance To present yourself well and confidently, you need to believe in yourselfor at least, be able to act as if you do. These requirements supersede the current wording in this apprenticeship standard and EPA plan. SHAVER DO NOT -P t2Wp"]CX7)Xgh_ Ear rings may be allowed but it will depend on organizational policy. The hospitality Industry needs a clean, composed, and positive attitude. Keep a warm smile always. Personal hygiene and grooming in the hotel industry are very important, its engaging your guests, understanding what they want, and involving them better to make them happy and comfortable. ____________________________ View The minimum duration for this apprenticeship is 12 months. Nonetheless, there are a set of binding guidelines you should follow to a tee and never deviate from, no matter the circumstances, in a bid to build a resilient brand, and knit a customer service system that can easily become an investable competitive advantage. All rights reserved. We will offer more. Leadership, creativity, time management, organizational skills, strong work ethics, positive attitude, and ability to accept criticism and learn from it are all qualities and skills you should be looking for in potential staff members. Jun 24, 2019. Managers must always gently confront staff about issues like body odour or bad breath. It pays to consider your manners. Color, tide bun The new funding band is 4000, London office: Sanctuary Buildings, 20 Great Smith Street, London SW1P 3BT, Coventry office: Level 2 Cheylesmore House, 5 Quinton Rd, Coventry CV1 2WT. ____________________ Hospitality employees must practice high standards of personal presentation in accordance with: Enterprise requirements Specific requirements for job function and work location Occupational health and safety issues Customer expectations. This apprenticeship standard is set at level 2. No excessive jewellery should be used. Visit www.nationalarchives.gov.uk/doc/open-government-licence. Personal hygiene refers to maintaining your appearance and ensuring a healthy lifestyle. Udw|!Vs&T{{U:$"IV]//bIHhrP'Mdamm/. Keeping up with hospitality means Delivering great and mind that consistent service, every hour of every day, is the means not only to stand out, but also to achieve sustainable success. Know the products, facilities and services of the whole business and how to communicate these to customers, staff and visitors, Welcome customers and provide a broad range of relevant information relating to the business. Staying at the top of your field takes work. On the Monday, she proudly showed her boss a new handbag and matching briefcaseher gravitas bag, as she described it. Well, in the world of client service and customer care, there is no way around that principle none that we know of, at least. By the end of this session students will learn The importance of Personal Hygiene and Grooming Hotel Grooming Standards How to wash hands correctly. Standards Hospitality employees must practice high standards of personal presentation in accordance with: Enterprise requirements Specific requirements for job function and work location Occupational health and safety issues Customer expectations. What Standards Apply to the Hospitality Industry? | NQA DO This means your hair should be Approaching the subject of "perfection" in terms of customer service may seem somewhat dread-worthy; a way-too-complicated path to follow. Sykes: Always aim to under-promise and over-deliver. The new funding band is 4000. Demonstrate consistently high standards of personal presentation and conduct, and instil the same values in the team. Good Health, Grooming? Material from skillsyouneed.com may not be sold, or published for profit in any form without express written permission from skillsyouneed.com. Launched in 2022 to empower entrepreneurial women, the Women SME Leaders Awards aim to shine a spotlight on women who are shaping the future of emerging markets around the globe. WebShowing customers that theyre part of the process is a unique way to show hospitality. Support the team to plan events, show customers the facilities of the business and provide information on the typical procedure for running events. The role of architecture and design in hospitality, Partner agreement, policies and local laws, Always aim to under-promise and over-deliver. Guest public area, employee public area except employee locker, is prohibited for smoking. March 2018, unless there is evidence of significant industry change which employers agree warrants earlier amendment, Crown copyright 2023. : Should managers be strict on grooming? Understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers, Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements, Demonstrate a personal drive to achieve the business values, vision and objectives, Understand the financial operations of hospitality businesses and know how to source and use financial information relating to own area of work, Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs, Operate astutely and credibly on all matters that affect business finance, Understand how own business area interacts with others and the organisation as a whole, Supervise the delivery of a quality service that supports the department in achieving overall business objectives, Operate with a quality focus to achieve the best for the business, Know the standard business operating procedures, Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times, Positively support the benefits of working within standard business operating procedures, Understand how to identify, plan for and minimise risks to the business and service, Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people, Be solution focussed and remain calm under pressure, adopting a constructive attitude to dealing with problems and driving a positive outcome, Understand how a variety of technologies support the delivery of hospitality products and services, Use available technology effectively in all work activities andperformance, Champion the responsible use of technology, Understand how to effectively organise and coordinate a team to provide required levels of service to meet customer demand, Plan, resource and organise the team to meet expected levels of customer demand within business constraints, Contribute to the review process, being aware of the individual needs of the team, Understand how to work with hospitality team members to achieve targets and support business objectives, Set realistic but challenging objectives with the team and work continuously to accomplish the best results, Encourage team to demonstrate personal pride in their role through a consistently positive and professional approach, Know how to select the best methods of communication to motivate and support team members in a hospitality environment, Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team, Strive to continuously improve the effectiveness of personal communications, Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members potential to drive the best results for the business, Actively support team members to maximise potential in their role and identify opportunities for development, Encourage team members to see the importance of their role within the wider business and opportunities for development, Understand the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards, Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate, Know the marketing and sales activities of the business and how to support them to achieve the desired outcome, Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them.