The pieces all went together wonderfully and the tv stand is very sturdy. Doing Business As: Walker Edison. Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. I'd never do business with them again and quite frankly, I'd return the product if I could. Please do let us know if you are needing any further help. The box was damaged and two corners of the desk were damaged. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. Contact Info. Has been 20 minutes. The product box and item was damaged. Once I seen it, I was infuriated! 11/21: email containing tracking numbers and confirmation that order was on the way sent. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. Please feel free to reply to that email thread with any additional questions or concerns. It did not and the order was marked as 'delivered.' WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. They did not. I contacted the company via email right away, on October 20th. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Customer Reviews are not used in the calculation of BBB Rating. Thank you! . I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. I've since sent 2 more emails in reply to their first one and have continued to wait for a response.
Walker Edison Furniture & Lighting | P.C. Richard & Son
WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Thank you for reaching out and providing that information. Customer Rating. Read reviews from other users. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews I completed an online replacement parts form on their website requesting parts 1, 2 and 16. Which I did and they just forwarded it back to W.E.
Walker Edison | Wayfair **** ******. When the replacement unit was received, it was damaged by the carrier. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles generally cover a three-year reporting period. It arrived I went weeks with no response at all. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request.
I paid $300.30 for this dresser and my goal is to get $150 back. Since I cannot get through to Walker Edison (see above), we are at an impasse. I was overcharged. 12/3/21: called support. Dents and scraps on the outside. Awful company through and through. Lowest price for Walker Edison Media Stands TV Bench is $374.00. This is currently the cheapest offer among 5 stores. BBB Business Profiles are subject to change at any time. They couldve wipe it off but didnt care enough to. 12/7: called support. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. Better Business Bureau:
I made photos and emailed the company that day. They are scamming me and I'm exhausted of it.
Contact Us Walker Edison Cannot leave voicemail because voicemailbox is full.
Walker Edison Andre Modern Solid Wood Dining Table, We were able to put the unit together and now have it in place with our tv on it. It arrived damaged on January 7, 2023. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Investor Name. 6 complaints closed in the last 12 months. Thank you! Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). directly. Purchase price $284.76 on 12.29.22. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. So, I filled out a missing parts form from Walker Edison and they never replied. Color: They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. Im just gonna list all the things that were wrong with pictures:
I'm still in need of something asap as I cannot assemble me bed. They have promised me several times they were going to refund me but never have. Order # *********
Amazon.com: Walker Edison AZGWRCST3DB Portofino 3 I sent an email to their customer service and they didn't reply until I called their phone number. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped.
D'Albor's Homefurnishings - Plaquemine, Louisiana Furniture, They are absolutely scamming and I don't use that word lightly. Thank you for notifying us of this Customer complaint. Sincerely,
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Meanwhile, I have a bed that I cannot use and cannot return. I looked at the box and it had damaged written on the box! Unfortunately we didn't realize that until after the fact! I bought a Walker Edison bed through Amazon. Well guide you through the process. The only emails I have received are automated responses to my emails asking for help.
B J's Warehouse - Hammond, Louisiana furniture store I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. At this point, I want to return this item for a full refund as it has caused me too much aggravation. Thank you and have a great day! They never called back. I emailed again on January 11, January 23, and January 24 with no response. We have followed up on your request and provided a resolution on this matter. Unfortunately, ************** did not wish to review another unit and requested a refund. Order number ******************* Order Total $369.99 and $399.59 with tax. On:
5. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Industry: Furniture and Home Furnishings Retailers Walker Edison Furniture Company Investors. I consider this case taken care of as we offered the Customer the desired settlement noted below. I brought it to his attention and he assumed it was because it's made of wood. We were able to look into your request and have followed up with a reply offering our assistance. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. 4. I have never had an issue such as this with any company I have ordered from such as this one. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Our complaint is similar to others here. was on hold for 20 minutes. It appears the company has no interest in replacing the damaged part of the desk. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. This is month five of me trying to get a refund. Thank you! BBB is here to help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The link goes nowhere and the tracking number is the same as the order number. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Voicemail box is full, couldnt leave message. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. I want to know where my coffee table is, and if they ever plan on sending it to me. I'm just trying to get the necessary hardware, which was never packed in the box. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. No response
D'Albor's Homefurnishings offers high quality Furniture, The unit was sent at her request to replace the original piece she received with damange. Can you please let me know which is available and how soon? spoke with a woman who promised a call back by EOD. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) I then called during their business hours, but only received voicemail. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. Log in to manage your orders, payout reports, store statistics, and general settings. Once I envolved BBB I was contacted by customer service. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. 3. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. It was received damage on the box and frame (I have photos). WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In 12/2: i called support at **********.
Walker Edison | LinkedIn I ordered a tv stand from Walker Edison on January 4, 2023. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables.
Walker Edison Media Stands TV Bench Find at Klarna WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Our sincerest apologies for the delayed response time, we are currently working through a back log. International Association of Better Business Bureaus. Richard & Son Customer Service line at 1-877-727-1909 Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to
About Us - Office Furniture World Deck set-off-season -stored in basement of home.
Customer Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return,