I spoke to ********************* and explained the situation and have refunded her for all four payments that were taken in error. This business is not a member of Business Consumer Alliance. Pingyang Yonghe Scissor Co. does use Chinese metals to make their own shears (and sell them for a fraction of what HH sells theirs for), so there is a possibility that Hattori Hanzo shears are made using these cheap metals. (Hutner, Lindsay) (Entered: 04/12/2019), (#1) NOTICE of REMOVAL from El Dorado County Superior Court, case number PC 20190129 by Hattori Hanzo Shears, Inc. (Filing fee $ 400, receipt number 0972-8210007) (Attachments: #1 Exhibit A, #2 Exhibit B, #3 Civil Cover Sheet) (Hutner, Lindsay) (Entered: 04/12/2019), U.S. District Courts | Intellectual Property | We want to make sure each of your shears works in harmony with your preferred hand position. get quotes and more. There are in fact 2 reps who regularly visit the school, per a confirmation from the school directly today, July 2, 2015. (Hutner, Lindsay) (Entered: 04/15/2019), (#3) CIVIL NEW CASE DOCUMENTS ISSUED: Initial Scheduling Conference set for 8/15/2019, at 02:30 PM, in Courtroom 3 (KJM), before District Judge Kimberly J. Mueller. Hanzo shears are the only shears I have ever been able to sharpen and they feel new again! Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I received my shears and instantly could tell that they are not very good quality. ", "Take one-inch sections of dry hair (never wet). I had the best time cutting with Rory Sevajian at Solace Brewery a few weeks ago. Hanzo makes a great impression at first but it doesn't last. This profile is powered by Birdeye. Get it together Hanzo or at least act like you care! in your hand. They try to seem that they have their operations under control when their employees are underpaid, burnt out, and unhappy. These handy shears allow you to easily change the tension setting to suit your hair type and style preference. BBB Business Profiles may not be reproduced for sales or promotional purposes. So now they are saying they cant do anything until they collect the balance . On July 14th, 2022, 30 days after the initial purchase, our recurring billing system attempted her card automatically for her scheduled payment amount of $179.31, and it ran successfully. I left a VM for ************* today to apologize for the delay in returning her shears from sharpening. Only take the tiniest amount before you unravel and see how its sitting. We have https://www.facebook.com/670735187/posts/10163161651885188/?d=n. At Hattori Hanzo Shears, greatness is our standard. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I don't see that any attempts to contact us were made prior to that date. I own one pair and am still paying off 2. I've been using the same set of scissors my entire career and I've always felt like they did the job. an. Easy, done. I'd send it back but I don't have the time or energy to do so. We make shears that are designed especially for your craft. Every haircutter employs texturizers for different effects. Comes with a sleek case and other accessories, Reviewers note that they can get blunt quickly. Hattori Hanzo Shears Reviews - Glassdoor Cases involving employment discrimination (gender, age, religion, etc. I purchased the HH8, in 2010. best shears Ive ever had in my 30 years.and customer service. Im truly thankful for it all, My Hanzos are a dependable tool that I can always count on to get the job done. Her work has been published in MyDomaine, Who What Wear, and POPSUGAR. You don't ship out $1000 + Shears in some BUBBLE WRAP. 5:20-CV-01159 | 2020-06-05. I even opted for the higher quality Japanese steel set. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Case Details Parties Documents Dockets. I know Hanzo will always take care of me and my needs to better my skills as a hair stylist. Their performance is OK but I still can't get over how low quality they feel to use. I only wrote this post to avoid having this company scam customers into buying hundreds of dollars worth of products that aren't made ofthe advertised steel. Performance Rating Act - 5 USC 4303. Whether it's the cover of Vogue, New York Fashion week, or Back Stage on Broadway you will find our shears going to work, making the world we live in a more beautiful place. I'll never purchase from Hanzo again and I own 4 pairs of their shears! Revenue: $25 to $50 million (USD) Competitors: Unknown. Work/Life Balance. Tip for consumers:Rep forgot to add a sheath to my order. While this is more so important for professional stylists than at-home stylists, you can still consider the length of your shear. At that time I had hit some financial difficulties- as a hairdresser sometimes its an ebb and flow, and decided that maybe this was a sign I did not need the shears at this moment in time and I would revisit it at a later date. They claim to have received "verbal authorization" from my daughter to deduct monthly payments from my mother's checking account. If you click on links we provide, we may receive compensation. DRY? On top of all this my rep would not return my shears for months on end, ignore my messages and then my shears were so messed up I had to go with another company to fix them. I refuse to pay another monthly payment if they are no in my possession, at this point theyre playing games . (Hattori Hanzo Shears) in their salon in order to rip off surrounding stylists and barbers. I literally had to cancel my card and get a new one because they would not make this right. Jemmings v Hattori Hanzo Shears, Inc | 2:19-CV-00630 - UniCourt I am a professional hair stylist and have been using different types of hair cutting shears for a long time now. Our local Hanzo representative collected the shear from her and was supposed to send it in to be exchanged for a brand new shear, but forgot about it for a period of about a month. Managers don't actually have experience and it shows. ***************** in fact attended a class and made this purchase on June 14th, 2022, not in August. naar 2 complaints for Hattori Hanzo Shears, Inc.. Company resolves 100% of complaints brought to its attention from Business Consumer Alliance. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, And the best part of all, documents in their CrowdSourced Library are FREE! Join the Hattori Hanzo Shears team See Our Latest Jobs 5.0 Current Employee Shear Bliss Aug 30, 2022 - Outside Sales Representative Recommend CEO Approval Business Outlook Pros Hanzo takes care of their employees. At the end of the class I decided to try some out thinking I had a little while to try out the products, which totaled around $4K. I have Mizutani Blacksmith's as my main cutting shear and I thought I'd try something new for blending as I've seen many barbers using them. In Need of a Trim? I have been unsatisfied by their sharpenings and in August I requested that my "stay sharp" subscription be cancelled. I've been a swivel girl for over 8 years, and have had endless issues with carpal tunnel because the "ergonomics" of a swivel with a wider hand set is actually horrible for you. Hattori Hanzo Shears ranks 103rd among Hair Care sites. Panicos get that not everyone cuts hair in the same way, so they offer both a right/left and specialized left-handed variation of its Stylish Shears. I only owe ****** and paid ****** I have receipts and text messages to support this claim I only stopped paying when the rep was avoiding me. QUESTION SIX: HOW DO YOU USE TEXTURIZERS? It's like a bad business college project. I dont want them to waste their money for just practicing using shears. The forged blade is made from stainless steel, and the adjustable screw set means you can customize it to your preferred tension. I will never do business with them again. Complaints for Hattori Hanzo Shears, Inc. - Better Business Bureau I ended up trying out a few pairs and only had to put 10% of the total in a deposit, so he could ship me the shears to try. BBB Business Profiles generally cover a three-year reporting period. So I sent my shears in, and lo and behold when I got them back they still weren't working right. They're not worth the price, it's a sale created based on emotions. Overview. They were controlling the market as one of the monopolies in the industry which is absolutely atrocious. A year later they charged me saying I took a loaner which I never did. First off it is beautiful but smells horrible like some type of chemical ( I've NEVER had leather smell this bad) it says hold 14 shears I've got I believe 10 pairs in mine and it barely closes so that's not good and the snap won't hold. Co workers all have different style shears all of them are a problem. Best thing is to call Adam *******622 and ask him to get a class set up and bring in people like Cole Thomson (Vidal Sassoon,@popular_nobody John Mosley, Oscar Bond (NAHA winner) I have been attempting for many months to resolve an order issue. Learn more about Birdeye. Whether it's the cover of Vogue, New York Fashion week, or Back Stage on Broadway you will find our shears going to work, making the world we live in a more beautiful place. I also addressed her concerns regarding the orientation of the steel used to make Hatori Hanzo Shears and assured her that Hanzos are in fact Japanese steel. See more Hattori Hanzo Shears reviews. April 15, 2020, Copyright 2023, Denver Shears. On Dec 16th, 2021 ************************ purchased 7 pairs of shears for herself and 3 other stylists in her salon in order to maximize the associated discounts, as recommended by her Hanzo rep. ************************ states that the rep then told her she could call afterwards and have the order separated by stylist and preserve the cumulative discounts, although that is against company policy. No voicemail was left. I spoke on chat and on the phone multiple times and was not compensated at all. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Our best overall pick is the Matsui Aichei Mountain Offset Shear. These are excellent for blending those naggjng lines to give a perfect tapered cut. Tip for consumers:Cheaply made, very expensive, bad customer service, large cancelation fee, Products used:Shears, sharpening services. ein Mensch und keine Maschine sind. Also report to the Federal Trade Commission https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The same shear is available in just $200 on iShears.com. And you should expect to close multiple deals everyday. Compensation/Benefits. Reviewers complaining about Hattori Hanzo Shears most frequently mention customer service problems. We had a great rep and when he left we havent heard a peep from anyone. Highly recommend. Now I have spent $13 per month $10 plus tax since August. Lamentamos pelo inconveniente. According to stylist and Raw salon owner Anthony Nader, at-home haircuts are a slippery slope, but totally possible if you take the approach that less is more and use the best shears for the job. Copyright 2023 Hattori Hanzo Shears, Inc. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Working at Hattori Hanzo Shears: 12 Reviews - Indeed They are balanced and have a nice weight to them. Lifetime guarantee? We love the Matsui Matte Black Aichei Mountain Offset Shear the most for their sharpness, longevity, and the fact you can tweak the finger grips to suit you. We sell a lot of other things too but mostly scissors. The Full Line of Hattori Hanzo Shears Forged from the Finest Japanese Steel CHOOSE WISELY Shears Right Hand Left Hand Blade Swivel Texturizer HH21 Gokai $ 966.00 As Low As $ 96.60 / monthly HH4L Menuki $ 917.00 As Low As $ 91.70 / monthly HH6T Kime Texturizer $ 665.00 As Low As $ 66.50 / monthly HH88L Eighty-Eights $ 933.00 As Low As STAY far far away! Between everyone in the shop, we have spent over $10,000 total! om ons te informeren over dit probleem. I contacted him to cancel my monthly subscription because I am paying for nothing. It was filed by a consumer who had purchased shears and stated that the metalused to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. *********************** did in fact purchase two very high-quality shears at the ******* hair show in April 2022. We are sorry for the inconvenience. Now i have to pay extra $$& to get a sharp. To learn more about reviews and trust on sitejabber.com, visit our. With a long, razor-sharp cutting edge, they move freely and have a comfortable handle for a clean cut at home. I did not feel appreciated as an employee nor as a person. Finally, one place to get all the court documents we need. I highly recommend you spend your hard earned money somewhere else, where you'll be treated like you've spent thousands of dollars & not a few bucks. excuses voor het ongemak. What is Hattori Hanzo Shears? Company Culture, Mission, Values (I had a heck of a time getting Hanzo company to fix them). I've been in the industry for a long time and decided to try out Honzo about a year ago and they are the worst shears I've purchased. They did free online education none stop, they allow us to skip payments for the months we couldn't work, and they continued to be of service as best as they could during an unprecedented time in the world. The representative assured me that it had been cancelled. The rep failed to tell me that since I an ordering from Canada that I would not be able to return them if I did not like them after my "test drive" even thought I asked him over the phone 3x and once over text. I have reached out on multiple occasions and the customer service is terrible. joints and muscles healthy and injury-free. And no one is getting back to me in a timely manner. Beat local competitors. I contacted her directly and facilitated replacement of the shear that was over-sharpened, and offered an exchange for the second shear that she was not using. another week goes by i call and speak to a manager ******* who says she will send me 2 new pairs directly to my salon and i wouldnt pay for shipping and she would comp my sharpening fee, that was July 11th, a shipping label was created and she never sent them to *** to be delivered. Then them charging our account even though we already paid, the list goes on. Your monthly payments will process automatically 30 days from your date of initial purchase. Backed by the National Science Foundation. The shears you go for will more or less depend on your hair and skill set, but that doesnt mean we dont have a few team Byrdie favorites. I spent 3 phone calls with this company trying to get a resolution for this and each time they were very rude and of no help and basically told me I bought them , so I'm stuck with them.I don't use this shears EVER.I would like to be able to return them and get my money back. . Hold the sections between your fingers and use the same point and snip method as before. I've only used the other pair I bought for point cutting and slide cutting like 3 times because they snag the hair. View summaries of the complaint descriptions and responses. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I just don't think that I would spend another $900-1200 on them again for the same result. He totally agreed as well as my scissor suppliers and manufacturers. (Entered: 04/22/2019), (#5) ANSWER with Jury Demand by Hattori Hanzo Shears, Inc..(Hutner, Lindsay) (Entered: 04/17/2019), (#4) CERTIFICATE of SERVICE by Hattori Hanzo Shears, Inc. re #1 Notice of Removal, #2 Notice of Interested Parties, #3 Civil New Case Documents for KJM. Products - Hattori Hanzo Shears Hattori Hanzo Shears Accordingly, all previously set deadlines and hearings are VACATED, and this case is CLOSED. *********************** seemed pleased with the resolution that we provided. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Your product is amazing, but you need to train your staff & have a better system in play for billing & customer service. Wish I would have gotten the 7 but 6.5 is a nice shear, Esperaba mejor calidad, pens que Hera el mismo material de las tijeras pero NO. I filled out a form on the Hanzo website to speak to a rep about a "test drive" of a pair of blending shears. Fancy yourself a bit of a semi-pro at-home hairdresser? Hattori Hanzo Shears has a rating of 2.75 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Truly less than one star would be what was deserved. This has been a nightmare and I am out so much money. These shears were over 600$ so they were an investment. Try expanding your DIY haircutting repertoire to include this 10-piece kit from Sirabe. 187 customer reviews of Perry Anthony Salon & Spa. Attached are copies of both ***************** order form with her signature, and a zoomed in photo of the return policy stated on the order form. Call the office and see if there is a local rep near you. Take tiny amounts of hair off and work slowly. Last time I saved the message so if they tried to say they didnt call I have Proof. your QUESTION TWO: ARE YOU RIGHT OR LEFT HANDED? High quality and comfortable to use, theyre everything you need to touch up split ends, layers, or bangs. Recently I ordered samples from a Chinese company, country of origin lasered was Germany. 3. Hanzo provides a very casual, friendly and family focused work place that promotes individuality. Mental seems faulty . I was told they had no previous knowledge of any of this. BBB Business Profiles are subject to change at any time. You use expensive skin creams, eat nutritious foods, and drink lots of water. Invest in a great pair of shears like these from Matsui. God gave us a gift not only for us to profit from but to help others in need. Come back down the path and head right to find an enemy standing by a ladder. As a product is supposed to be made to fit according to certain audiences demand, customer makes sure that the product he/she is buying should be of best quality keeping in a reasonable and affordable price range. Is this Your Business? scusiamo se questo pu causarti degli inconvenienti. So the shear game is like the mafia, and people always try to talk bad about other shear companies then really good about the ones they represent. I can't be certain whether or not she and the sales representative discussed the return and exchange policy verbally, but it was stated on both the paper order form she signed (see attached) as well as in her emailed confirmation of the order. But I wasnt in possession of the shears for a almost a whole year. Have a question about Hattori Hanzo Shears? Finally they completed my cancellation, where I was told all my information would be deleted from the system. In all she made 15 total payments over a 6-year span and used 4 sharpenings. *********************** expressed dissatisfaction with the performance of the shears after receiving them back, and also requested to return the other shear she had purchased. They have taken down on line reviews and have pending litigation against them. I love the performance, style, and quality of the shears, plus the Hanzo Nation team is amazing. Hattori Hanzo Shears, Inc. ratings, reviews and complaints - Beauty Then randomly I saw a text in my JUNK messages that there was something wrong with my account info and it was hanzo. Hanzo is basically the best company ever. It is blatantly clear there is no respect for the customers that keep the business alive and because of employee negligence, I am left to just pay the price. Okay, these are not cheap, but if youre happy going your own way in the hair department and want the tools to match, these HH8 shears are gold glass. Company hasnt responded back or reimbursed me . I was asked questions to help him determine what shears would work for me the best. Hanzo makes a great impression at first but it doesn't last. Made from a specialized, high-carbon Japanese stainless steel, the Eighty-Eights are a great set of shears for both wet and dry cutting. At this point, this is the only way to hold Hanzo accountable. Buy your shears somewhere else. She did make all 12 payments over the course of the next year and she only used the one sharpening. When you start to treat yourself the way you see yourself, your clients will pay you more, you will put out better haircuts, and most importantly your self esteem as a stylist will improve. Tip for consumers:Demo before you purchase. I want to deal With anyone but this lady ****. verdade. As a small business owner & wanting the best for our clients & barbers, each & everyone one of my five barbers has a pair of Hanzos. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Copyright 2020 Business Consumer Alliance All Rights Reserved. 2.8. Use a comb to section your bangs and separate into sections. I used one pair 2 times before I realized there was a chip in them. I was told twice that a manager would call me back and they never did. i bought 2 pairs of shears and 1 pair of thinning shears. The Judges overseeing this case are Allison Claire and Kimberly J. Mueller. TRENTON -- Forty home improvement contractors were issued violations for allegedly cheating customers in the fourth quarter of last year, the state Division of Consumer Affairs said this week. I have moved to a different state and am trying other options. Aydanos a proteger Glassdoor y demustranos que eres una persona real. 1. I'm sorry to hear that there were scheduling conflicts between her and her rep, but our corporate office can also facilitate sharpenings and provides postage paid shipping labels, and we were never contacted with any requests for service. Shark fins are better quality steal for way less money and the warranty is good. Contact them directly! 2.9. I have been using hanzo shears since 2014. We know of no other matter or practice relating to this company that may assist you in your consideration of this company. He never did. See details. So I decided to try a pair. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Oh because they already done took our money & to add to this you still have to pay to get your shears sharpened? They are heavy, unbalanced and uncomfortable to hold. Advertisement. We definitely don't want ***************** to be stuck with high valued tools that she does not want, and we're happy to work something out for her, but it's not our fault that she was unaware that the products she purchased had a return period. Hattori Hanzo Shears, 3941 Park Dr, El Dorado Hills, CA, Shears para nos informar sobre o problema. Getting a hold of anyone is impossible and I do not want to be stuck with these cheap pair of shears that I cannot use to do my job and per their website satisfaction guaranteed. Gain trust and grow your business with customer reviews. Hattori Hanzo Shears are used by many of the top stylist in world. 3.1 out of 5 stars for Work/Life Balance. File a Complaint with Us Online or by Email. There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. I have spoken to teh rep and confirmed that he has her shears in his possession and will be delivering them today. Hattori Hanzo Shears Sales Coordinator Reviews | Glassdoor On 04/12/2019 Jemmings filed a Civil Right - Employment Discrimination lawsuit against Hattori Hanzo Shears, Inc. Been harassed by spam text messages from this company for YEARS. 2. The hype is real, Hanzos are my new babies. Ordered pair of shears along with 5 coworkers the product was defective and the shears were taken for repair havent heard anything there has been no communication on their part every loaner shear is also unusable and defective . What feels comfortable to you? No one explained to me the return policy. They were charging doubletriple the price of shears that other companies were selling and they were able to because of their top-notch marketing. The average salary for Hattori Hanzo Shears Inc employees is around $105,870 per year, or $51 per hour. Customer Reviews are not used in the calculation of BBB Rating. American company! We arent contesting paying I want an answer as to who owes what. Note that complaint text that is displayed might not represent all complaints filed with BBB. The process was smooth and Jeff help out the entire way. When I saw you can "test drive" them I was sold. Working at Hattori Hanzo Shears: 13 Reviews - Indeed Also I saw they were voted favorite shear 2017 from behind the chair, Justin Thomas, Hillbilly Barber ETC. I was told that these were ******** metal and are the best around. Size: 6.6" | Materials: Alloy and stainless steel. Our sharpening staff indicated that more than the normal amount of steel needed to be removed to repair the damage. Size: 5, 5.5, 6, 6.5, 7, 7.5" | Materials: Cobalt and molybdenum alloys. (Attachments: #1 Standing Order, #2 Consent Form, #3 VDRP) (York, M) (Entered: 04/15/2019), (#2) NOTICE OF INTERESTED PARTIES by Hattori Hanzo Shears, Inc., a California corporation. Hattori Hanzo Shears ranks 441st among Hair Care sites. Complete with thinning scissors, regular shears, clips, a comb, and a cape, youll have everything on hand to give yourself (or someone else) a professional-ish job from the comforts of home. They must have changed where they are manufactured. 61 customer reviews of Hattori Hanzo Shears. QUESTION THREE: DO YOU CUT WET? How much do Hattori Hanzo Shears Inc employees make? | Salary.com I feel like this company does not take care of their customers and as a hairdresser of more than 10+ years I will not recommend them to anyone. (#7) MINUTE ORDER issued by Courtroom Deputy C. Schultz for District Judge Kimberly J. Mueller: This action is DISMISSED, with prejudice, as provided by Federal Rule of Civil Procedure 41(a)(1)(A)(ii) and the parties' Stipulation for Dismissal (ECF No. Considered the finest cutting tools on the planet, Hattori Hanzo high carbon shears are crafted from a blend of high carbon steel that is especailly intended for the rigors of cutting dry hair. We've constantly had issues with billing, withdrawing money when they are not supposed to (overdraft fees included), asked to change the monthly auth withdrawl date (not done), waiting forever to get shears back from the sharpening service, paying cash to get shears sharpened. Complaint Resolution Index (CRI) Explained. I wasn't trying to get around the return policy. Left handed hairstylists and barbers often face challenges when selecting the tools they need. Then months later Hanzo used a card on file from a previous order of mine and charged the full amount to myself. They will let you test the shesrs to make sure you get what you need, Products used:HH13T HH-11T HH-1 HH-5 currently. Doing business with Hanzo couldn't have been smoother. The replacement shear was delivered to ********************** on Mar 22, 2023 so we assume that she is satisfied with the resolution and that the replacement shear is performing to her satisfaction. Lamentamos At Hattori Hanzo, we know that every barber and stylist has ergonomic preferences that help keep their Defeat her and head around the path to the right where you will find a standard enemy and a Kodama in the white foliage on the path. 5/27/2022 i gave my 2 shears to my rep ********************************* and $90 to sharpen them. Now they are paid off and I trashed my shears from said school owner and instructors (always instagram on their phone) and I probably have 10 other people I referred that have and love the hanzo culture and product. We'll guide you through the process. made ***************** ultimately sent all 4 shears back without a return authorization. (916) 790-5291. We typically have a 7-10-day turnaround and this order has taken much longer. Hanzos based on quality should be sold under $399.00 Go look at Scissor Mall. If you continue to see this Well, every time I tried to get my shears sharpened the man who sharpened for my area (Orange County **) would tell me he would be there on this day around this time. per informarci del problema.