Coquitlam Centre Aritzia shut due to COVID-19 exposure Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Some Canadian Retailers Are Saying Bye To Free Returns & Here's Where A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. Aritzia marketing calls and texts may use an automatic telephone dialing system. It will also be donating all profits to the Aritzia Community Relief Fund to support its . VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. We are not able to offer exchanges online. When typing in this field, a list of search results will appear and be automatically updated as you type. "The minute we closed all of our stores in mid-March, we started planning to reopen. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. The Aritzia Refund policy is similarly strict . As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Bottom line Both companies. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. Message and data rates may apply. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. Free shipping & free returns on all orders, all the time. See How to Mail Back an Online Return for more information. Were extending our Returns & Exchanges policy. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. I cover captivating visionaries in fashion & lifestyle. |. How JLo And Pandemic Fashion Helped Aritzia Increase Sales - Forbes Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. What is the Return & Exchange policy for items ordered on Aritzia.com? "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". To order Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. to colleagues, clients or customers, or inquire about The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Let's continue to take care of each other," continued Mr. Hill. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. While our stores are reopening, we recommend returning your order and placing a new order online. We are the place to shop right now in the United States, Hill noted. Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Aritzias shares gained 59 cents or three per cent to $19.96 in Thursday trading on the Toronto Stock Exchange. 2023 BDG Media, Inc. All rights reserved. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. For purchases made online, you can return your purchases online and in store. We learn, we refine, we continue to make changes, Wong shares. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Aritzia started a phased reopening of stores on May 7. Aritzia The Canada-based retailer saw "outstanding client response" to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Copyright 2023 CNW Group Ltd. All Rights Reserved. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. So in an effort to make things easier for you, weve compiled all the facts in one place. A Return Label has been provided with your original order. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." All sale and discounted items bought in store are final sale. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. Once we receive your package, well process your return within 7 to 10 business days. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. The sale typically takes place on Labour Day weekend. Opinions expressed by Forbes Contributors are their own. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Aritzia Community Relief Fund + Our People. All sale and discounted items bought in store are final sale. Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. Immunization providers should follow their regulatory/employer guidance for reporting . It looks like youre not in the USA. The Company designs apparel and accessories for its collection of exclusive brands. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. When will I get my order? While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. UTMB Employee and Student COVID-19 Information So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Cant wait to see you soon. Warm wishes and happy holidays to you and yours. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. Warm wishes and happy holidays to you and yours. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. This depends on what stage of the order process your purchase is at. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. See, Click to View our Accessibility Statement. "Our goal is to do our part for the global well-being. The Company designs apparel and accessories for its collection of exclusive brands. In an email to CTV News, the company's senior director of communications said the . In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. For purchases made in store, you can return or exchange your purchases in store only. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. With an engaged Instagram community of over 1.1 million fans and a robust e-commerce infrastructure, the brand managed to stay top of mind during the pandemic and its e-commerce site saw significant growth. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. The Return Label used must match the order for the items youre returning. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. Your consent is not required as a condition of any purchase. Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. "Our goal is to do our part for the global well-being. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Online purchases can be exchanged in store. (To date, Aritzia boasts ten signature brands ranging in demographic and price point, including TNA, Babaton and Wilfred.). More information about coronavirus waivers and flexibilities is available on . "SHAME on Aritzia for using the people's money," wrote another. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Aritzia Return Policy - Clear Expectations on their Policy [2023] The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com This post has been updated from its original form for clarification. What Is the Aritzia Return Policy? [Top Info] - DoNotPay Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. It was really important for us not to layoff or furlough anyone. permissions/licensing, please go to: www.TorontoStarReprints.com. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. "Well take those learnings into account as we move forward." We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. Aritzia | Shop Brands Supporting Charities in Response to Coronavirus This copy is for your personal non-commercial use only. Cision Distribution 888-776-0942 "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. Opinions expressed by Forbes Contributors are their own. Hey! Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. "When we made the decision to close our stores in. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. All VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. That compares with it generating $226.2 million in e . Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. We are not able to offer exchanges online. Text HELP for help or STOP to opt out. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. To order copies of Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities.