Get in touch with us if youd like to make multiple changes to your policy. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() So you can be confident that youve got the right cover, thats tailored just for you. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Know your worth dont let money make you settle in a job who doesnt care about you. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Will look around for my next policy. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. {"navigation\/item":"

\n Staysure "customer service" Reviews | Glassdoor Therefore i lost out on the deal. I wasn't entirely happy with the service I got but I don't blame the staff for it. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Pros & Cons are excerpts from user reviews. Have a fantastic holiday. Also, for some of our insurers we may receive a profit share payment if they #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} You will receive a written acknowledgement within 5 days of raising your complaint. dealt with it promptly and courteously. .wsite-button-inner {} HR Director. _W.storeCurrency = "GBP"; If youd prefer to speak to a member of the team on, please call us on: We were devastated as grandchildren had been couting the days down. I could put it down racism but overall they are just a horrible company who treat people bad. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Existing Travel Insurance - Staysure .galleryCaptionInnerText {} [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], My dad died whilst abroad, he was insured with stay sure. Companies can ask for reviews via automatic invitations. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Quick and efficient service, very knowledgeable of medical conditions.Thank you. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Thank you. How to make a complaint | Staysure Need help? .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team (But perhaps that was because I wanted to spend money!). However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Have a fantastic holiday. } The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Despicable service from dishonourable people. If there is a problem with the password chosen this should be explained. } We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thank you. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. .wsite-product .wsite-product-price a {} var ASSETS_BASE = '//cdn2.editmysite.com/'; Finally I started a new booking and was successful in receiving a quotation which I accepted. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Not a good experience. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. If you want to claim on your policy you should contact the (Madrid), Espaa. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Very friendly, knowledgeable and . Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Resolver can help you send your complaints to Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. ERGO Seguros de Viaje I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. So you can be confident that youve got the right cover, thats tailored just for you. Here are 8 tips for writing great reviews. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. . Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Working as a Customer Service Representative at Staysure: Employee This was just batched in with any normal claim, just as if Id lost my purse. Not happy. Then like us on Facebook and follow us on Twitter. Consumer guides, newsletters, surveys and more! A company who has to bang on about diversity isnt a diverse company. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Claims We do not process claims for your insurer. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Do you agree with Staysure Travel Insurance's 4-star rating? Staysure is a trading name of TICORP Limited. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. .blog-header h2 a {} If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Staysure Remote Customer Service Representative Salaries in policy. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Have a fantastic holiday. }); To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Were available during the following times: Your product is good, and well rated by others, so I gave you 3 stars. The call centre dont have enough medical knowledge to assist. . Lack of direction from middle management and above. It wasn't great. initEvt.initEvent('customerAccountsModelsInitialized', true, false); If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Clear All. longer working hour, monotony work, short holidays. Replies to negative reviews in < 24 hours. Whenever you need us, our 24/7 claims team is here for you. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Outright being lied to didnt help either. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Have a fantastic holiday. Sunday 25 December: Closed Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Thank you for posting a comment. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. I had to do all the repatriation work with the help of the English embassy in Tenerife. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Your Staysure Reviews. } Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Didnt have to wait very long to be answered. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Have you been complained about? They subsequentialy told me to claim for myself. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. I interviewed at Staysure (London, England) in Jun 2022. Be the first to find this interview helpful, What motivates you? Last updated: 16 November 2020 false, We use dedicated people and clever technology to safeguard our platform. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} PDF Staysure I contacted you twice. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I also contacted the help line and was sent a link to help me create an account but this still did not work. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Have a fantastic holiday. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";